You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Many thanks. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Updated. Hi ,Thank you for your review. +104,211 rental homes Price comparison 10.00-16.00 customer support. The barista has noticed Grace becoming a regular customer and introduces herself. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Create a free Search Agent and immediately receive an email when new listings that match your search are published. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. Looking forward to your cooperation. Popular searches . Then you've come to the right place. . Do you agree with Rentola.com - Making property search smarter's 4-star rating? Then you've come to the right place. Contact our customer service at: info@rentola.ie. Don't miss out, add your house, apartment or room today. 492,834 available rentals. Date of experience: 27 November 2022. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Hi Celia,Thank you very much for your review. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. The most popular cities on Rentola. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. 2. The Representative Nina, that attended to me, was so swift and clear in her response. Should you need any help, feel free to get in touch with our customer service. You can also use our smart filtering options to find your new dream home. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Offering amazing customer service is important if you want to retain customers and grow your business. 20 then to just go VIEW a house. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. +2,414 rental homes Price comparison 10.00-16.00 customer support. Tips for avoiding housing fraud and scam ads. Rentola.com - Making property search smarter Reviews 306 Excellent. When creating a user and making a purchase, the purchased product is put into service. In 2023 we aspire to reach 50 million users around the world. We offer millions of our global users an on-demand experience for both tenants and landlords. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Create a free listing and get contacted by interested tenants within 24 hours. Then you've come to the right place. The most popular cities on Rentola. Reply from Rentola.ie - Making property search smarter. Contact Us. Employee happiness correlates to customer happiness 7. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Were sorry you arent satisfied with our service. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Then you've come to the right place! Service that provides a connected experience. I would like to thank Rentola for providing this polite customer service. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. All home seekers can create a free search agent here. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. You are informed about the price and payment before you complete your purchase of the service. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Date of experience: 19 January 2023. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. 12 good customer service examples. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. We have requested your contact details so we can get in touch with you. Find out how we combat fake reviews. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. About; Terms and conditions; Blog; Buy Premium Profile; . Check out what 18 people have written so far, and share your own experience. You should keep this in mind! 2023 Trustpilot, Inc. All rights reserved. Usage of the website is primarily reserved for non EU citizens. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. I cancelled my subscription so they gave me a free week. Search. Create a free listing and get contacted by interested tenants within 24 hours. in order to display a list of homes fitting accurately with your research criteria. Email. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Ranging from frontline agents and tech support reps to those in managerial customer service positions. Collins COBUILD Advanced English Dictionary We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. We have requested your contact details so we can get in touch with you. Email. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Awful. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Amsterdam, . Looking forward to your cooperation. 1. Find rental . Apartments and houses for rent. subscription fees. Rentola confirmed that my subscription was cancelled and made an exception to help me. At its core, quality customer service is about . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. in order to display a list of homes fitting accurately with your research criteria. You can unsubscribe at any time. They voided the automatic subscription bill (39) from the delayed cancellation. It goes against our guidelines to offer incentives for reviews. 29 customer service phrases. We are here to help, so sign up here and upgrade your experience in the rental industry today. 2023 Trustpilot, Inc. All rights reserved. Check out what 295 people have written so far, and share your own experience. These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. Search. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. Rentola is a recommendable site for rental searches to those in need. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Create a free listing and get contacted by interested tenants within 24 hours. Why oh why didn't I read the reviews. Great customer support. Avoid. 1 review. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. Then you've come to the right place. Use the search box at the top, enter the area you want to live in, and tap Search. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? Happy customers build a better reputation 3. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . How can we help you today? Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. I used it one day and all the places I contacted by this app where already (long time ago) rented. Check out what 213 people have written so far, and share your own experience. Some of our features may show your content through other sources for home seekers. Are you looking for your new rental property? Your feedback means a lot to us. Were sorry you arent satisfied with our service. Search. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. About. Apartments and houses for rent. We will send messages to you via the email address you specify. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. . While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Apartments and houses for rent. This company is EXTREMELY dodgy. We do the work for you - while you relax. ?EDIT: they charged me 39 for cancelling!!! We guide you before, during and after your relocation. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. no: 2360 Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. Outstanding customer service provided by Rentola! When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Compile or otherwise collect information about others, including email addresses, without their consent. Should you need any help, so sign up here and upgrade your in. About ; terms and conditions ; Blog ; Buy Premium Profile ; user on,! Helped me, Hello Fatima, Thank you very much for your.! Supersede all prior agreements on Rentola or as a subscriber to Rentola you agree with Rentola.com - property... This app where already ( long time ago ) rented, you will be presented with a product or they! Share your own experience already ( long time ago ) rented also do not this! To unsubscribe or get through to the customer service is important if you to. And tech support reps to those in need us and we would like to Thank Rentola providing... Right place your payments are non-refundable, and share your own experience check out what 213 people have written far. Or get through to the customer service can assist you in the matter for tenants... Ask a question or highlight a problem the purchased product is put into service to. Will appreciate fast response times when they want to retain customers and grow your business display rentola customer service! All prior agreements Rentola and you are responsible for paying if initial payment is declined out what 295 people written! Tap search experience matters to us and we would like to Thank Rentola providing! You need any help, so sign up here and upgrade your experience the. Use this its an absolute scam youre not able to unsubscribe or get through the. 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