www2.parl.gc.ca. We will look into your issue soon. They give a breakdown of what happened, link directly to their post mortem, and admit to their fault, plain and simple. The best canned responses dont sound canned. [protected].2e972cda Copyright 2012 by office depot, inc. Adding a personal touch can be the only way out. When things dont go as planned, messaging like Were sorry you had a bad experience. The feedback collected will give direct insights into your ticketing system, your support agents, and your overall product or service user experience. and our technical team is working diligently to resolve the issue at the earliest. Now, when it comes to surveys, timing is everything. 4. Chances are your customer service reps may be receiving a high volume of requests to book an appointment or product demo with your team. We are working diligently to r educe our past due receivables. In this article, we will see how to fix all issues relating to WhatsApp Web and make it work on your device. ", I love being able to see the tracking of the changes! Canned responses are pre-written messages that allow customer support agents to respond to customer issues at the drop of a hat. We're communicating with the merchant for an update, and well follow up as soon as we receive one. We are working diligently in fact, teams are working around the clock to resolve these issues. Inevitably, customers will reach out with a support issue that, in your opinion, shouldn't be a support case. And sometimes, the conversation calls for a more personalized response especially in unique situations. Weve compiled 20 of the best canned response examples out there and a few of them are highlighted in the image below. Creating customer service response templates is not rocket science. TechCrunch. Please take a moment to answer one simple question by clicking either link below: Why this works: Its simple and neutral with virtually no language that might skew the customers response. Why it works: Its approachable, personalized, and conversationally worded. Here you can set your new address email. ", Textranch corrects my mistakes and tells me what is wrong in the sentence, and they responds quickly.". Giving a swift reply explaining that a customers issue is a top priority can make a huge difference in showing them you care. We need more information to complete your order. PS: You can subscribe to service status updates at {status page}. Sometimes a new customer may reach out to you for configuring passwords or updating personal details. We would love to hear more about your experience. Most companies dont have 24/7 email availability. In the instances above, youre replying when a customer comes to you with a problem. Estamos trabajando diligentemente para reducir l as cuentas. How To Fix BGMI Not Working In 2022? Ready to make the most of support ticket response templates? Lets face it customers are often reaching out to your support team with a question or complaint. It improves resolution time and first response time while maintaining quality. We are sorry to hear this. Entertaining and motivating original stories to help move your visions forward. Consumers satisfied with ID.me most frequently mention customer service, video call and great experience.ID.me ranks 4th among Software Other sites. Thanks for requesting an appointment or product demo. If you dont hear back by then, please reopen this ticket. When you dont have enough information about a request, you may need to reach out to the customer before you can proceed with it. resolving these issues. What types of inquiries does our customer service team receive the most? If possible, this message should come from the agent that was handling the case, and it should appear in the same email thread where the issue was first mentioned. Why this works: It takes the focus off of what the support team cant do and focuses on what they can do. Must-Have Features of a Help Desk Software. Lead with empathy, follow up with the options available to the customer, then ask what you can do to make a difference. Always add a note saying that they can reopen the ticket should they need more help. They contain great copy for admitting your mistakes, apologizing, and setting customers up for future success. We have been aware of the possibility of this kind of outage. tag.parentNode.insertBefore(s, tag); Copyright 2023, HappyFox Inc. All Rights Reserved. Thanks for your patience. Sending an apology email is your chance to start a healthy conversation and potentially build a stronger relationship with your customers. These predetermined messages allow customer service reps to respond to customer inquiries quickly and consistently. We acknowledge and apologize for how our mistake has created an inconvenience for you. This means its nearly impossible (or at least inefficient) to write a canned response for every single one of them. w.attachEvent("onload", loader); Given the progress weve made in the last {weeks/months/years}, our relationship is extremely important to us, and we never want our errors to set you off track. Solutions to Fix WhatsApp Web Not Working Make Sure WhatsApp Works on . While this needs a lot of manual inputs, you can use canned response templates for the rest of the email. Thanks for reaching out to [COMPANY NAME]. Therefore, to avoid any confusion, you need to confirm the order before proceeding with the packing and shipping process. } else { As detailed by the definition in the image below, canned responses can help you improve two important customer service attributes: speed and consistency. It can be frustrating when WhatsApp Web fails to work. More than 190,000 users already registered, Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. Why this works: The company has taken responsibility for its mistake and acknowledges the importance of helping the customer reach their goal. Again, for additional information, we encourage you to read the blog post for more details. Thats why we know it was preventable. + Read the full interview, I believe its going to smooth business communications", I am really satisfied with the answer and turnaround time. The company issued a new date of expected delivery, but the package still didnt arrive. Why this works: It confirms that the support rep has done the work to resolve the customers problem. Free and premium plans. Canned responses are going to save you a lot of time in the future, so use them the right way. will help you handle customer conversations with empathy and positivity. Thank you for your patience and understanding, {Name}. No specific action is required of you. These updates are still due to be released imminently as they were scheduled to do so regardless of this particular outage. Artificial intelligence still cannot do this ! Even if your organization doesnt allow refunds, your support team is likely to receive a request like this at some point. Pro tip: If youre not sure exactly what your customers need, ask them. Lets discuss them in this next section. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. Whenever questions as regards the authenticity of the forest reproductive material arise, the relevant official bodies shall cooperate, Mr McMahon, the Secretary-General is taking the necessary steps, The first is the procedure to be followed once the Commission's report has been presented and the second is the method to be decided on, I think it is imperative that we know that, We use all opportunities to solve infringement, Both Mr Racan's government and the present government have played an extremely positive role in, It is in the same spirit that brought us that development that we want to join with Hungary in, Father Adam is currently suspended due to an ongoing investigation that we hope. The key here is to be a good listener. Thank you for your message. Canned responses can catch rust if left unchecked for a long time. Updating your customers regularly about the status of their issue ensures everyone is on the same page and helps you avoid more tickets for the same issue. In addition to this, you need to assure them that appropriate action will be taken to achieve the objective, based on the specific event. 2023 FrontApp, Inc. All rights reserved. Now that you understand why canned responses can be a helpful tool for your support team, its time to put them into practice and delight your customers. Thanks for submitting your product demo request. Sometimes support cases can take longer than the customer (and even the support team) originally expected. Youll receive an email confirmation once your item has been packaged and shipped.. Here your customer is doing the heavy lifting and identifying your improvement areas for you. Discover why 523,129 users count on TextRanch to get their English corrected! Select "Manage game and add-ons". Canned responses are a win-win for both your customers and your customer support team. https://t.co/7fGx3yTjMV" / Twitter Bank of Elk River @TheBankofER #DigitalBankingAlert - We are currently experiencing issues with remote deposits. Also, canned responses are easy to set up. We are working tirelessly to get this resolved quickly, and we appreciate your . 5. Conduct regular and thorough examinations of your saved replies and see how you can further improve them. As soon as we are finished, we'll let you know. Then, we'll be able to process and ship your order. And thats OK. If used improperly, canned responses can backfire. Weve spent the last few days assessing whats been going on, and we really appreciate your patience during this time. Youll find fresh ideas for focusing on what matters, inspiring your teams, and connecting with customers in genuine, human ways. Check now One of our experts will correct your English. All of our agents are currently busy, but well get back to you within [TIMEFRAME]. We are actively working on. We are working on your issue and will get back to you soon. on all pricing plans. For example, lets say you placed an order with a company, but it was lost in transit. or As soon as we are finished we'll let you know.? Sometimes, your customer can raise an issue that cannot be solved within a few hours or even days. s.src = "https://cdn.iubenda.com/iubenda.js"; They acknowledge exactly what was impacted, list what was unaffected, and give a link to more detail for those who want to explore it further. Phrases such as I hear you, I totally understand receiving your product late is never the best feeling, we appreciate your feedback, etc. August 02, 2022, Published: w.onload = loader; Encourage agents to add a personal touch to every conversation to avoid sounding robotic. I didn't expect that a real editor, not AI, would check my text. 1. Id really like to hear more about your experience so that we can make sure were on the same page and figure out next steps. We will update this page regularly. This will tremendously reduce the effort of other agents. Why this works: The message proactively addresses the customers concern about whether or not their support ticket was received. And if you're not sure how long a customer issue might take to resolve, do your best to give an estimate. By encouraging self-service, you can not only empower your customers to resolve their issues on their own but also reduce the burden on your team. In order to get ahead of questions before they arise, let the customer know that youre intentionally escalating their issue to get them the solution they need. "Your response has been recorded. The first is the obvious one of resetting the device and then not restoring the old data backup, but rather setting up your device from scratch. But its time you upgrade it. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. Developed with the most common customer inquiries in mind, these responses give customer service reps the power to represent your brand with uniformity, accuracy, and speed. From the business point of view, canned responses are a valuable tool to save time and effort. Customer service canned responses can offer some incredible benefits to your business. It also helps to have a scheduling calendar or process already set up, so you can include that information in the response. Your issue is resolved, we are closing the ticket. To that end, we are working diligently to e nsure that the process is as streamlined and simple as possible, as well. Even if the issue is technical, try to keep your message as clear and simple as possible. Im talking with my team about exploring this issue more now. Why this works: The service team is advocating for the customer. I've switched your [SETTING] from weekly to bi-weekly, as you requested. Below, we've outlined updates to a few known issues and included relevant details. 5. w.addEventListener("load", loader, false); Until the customer agrees to the closure, the process goes on. We will continue to work diligently with the US government until every student, from any country in the world, can take any course they choose," said Prof Anant Agarwal, president of edX. Thanks for reaching out about [CUSTOMERS REQUEST]. Your next service will be on [DATE]. Therefore, instead of keeping them guessing, you need to be transparent to your customers. Why Should You Use the Canned Response for Customer Support? While this may technically be true, its a pretty dry way to address a customer. Huffington Post. 2. Get it corrected in a few minutes by our editors. [CUSTOMER NAME], you made a great choice with [ITEM NAME]. 3. Want to improve your English business writing? The tone of this apology is serious, but optimistic. You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! }; Canned messages are used by organizations across the globe to avoid spending time on common customer queries and reduce agent efforts. However, when your offer isnt enough to achieve their goals, we cant do that isnt the answer. Your email needs to have clear, pointed instructions so your customers can get it right in one go. We need more information to proceed with your query. The perfect time to share a feedback survey is right after the customer has acknowledged that he/she is no longer facing the issue. This will help them adjust their expectations right from the beginning. Since today morning, a lot of players have been complaining that BGMI is not working on their devices. In such cases, canned replies can be used to resolve customer queries and improve their experience swiftly. + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. Get perfection for short pieces of text in just a few minutes. Use canned feedback requests to pinpoint a specific touchpoint or agent. The experience is still fresh and the customer has enough context to give accurate feedback. If your idea is selected, well notify you. Im confident well find a resolution soon. In the case of positive feedback, thank the customers and ask what made them happy about your service. Your issue is resolved. Rest assured we are working diligently to resolve this issue. You can not just save everyones valuable time but also ensure your agents dont have to push themselves to the point of exhaustion. It takes 12 great customer experiences to make up for a single bad one. It may require more time to resolve the problem at hand. HappyFox Chat offers unlimited agents I just want to let you know that your issue is important to us, and well get back to you ASAP with proper insight and solutions. No matter if you are apologizing to a complaining customer or thanking them for doing business with you, being positive will help you deliver the right message across your audience. If a customer submits a support ticket, this canned response gives them confirmation that you received that ticket. You may unsubscribe from these communications at any time. regarding our quota levels for these controlled substances," said Kathy Bloomgarden, a spokeswoman for Novartis. How did it go? Why this works: The message is polite and helpful without being condescending. Hey [CUSTOMER NAME]. Now, it is important to remember that canned responses are not set in stone. Why this works: It shows that the customer service rep actually reviewed the case before responding. s.src = "https://cdn.iubenda.com/iubenda.js"; https://clips.twitch.tv/LovelyLazyBeanSquadGoals--cteWlHUhd_jn9nr https://clips.twitch.tv/SuperCautiousKittenDancingBanana-UU3EAsiD98VR77SZ Most definitely not on . With the canned response feature of ProProfs Internal Ticketing System, you type it once, save it, and reuse it in tickets whenever you need it. And always be mindful of the tone. Self-service needs a nudge and canned responses are a great medium to do it. We apologize for any inconvenience this may have caused and appreciate your patience while we work to restore normal operations. This has been a tough {time period} knowing that weve let you down, and we want to make amends. The 12 factors relate to the following: code base dependencies configuration backing services build, release, run processes port binding concurrency disposability parity logs admin processes It preemptively quells a complaint or additional request from the customer later on. Subscribe to the Service Blog below. Subscribe to our monthly newsletter to get latest updates directly in your inbox. Thanks for submitting your thoughtful idea. Now, customers can place an order by mistake, or somebody else might use their account to place the order. Please click the link that we've sent to this address to post your question to our experts.Ok, I'll check my email. Your canned response should make it as easy as possible for your customer to solve the problem, and include any other relevant information that will help them succeed. email templates for apologizing to customers. ", The most useful app that I have ever found.I truly appreciate your efforts. These conversations are delicate by nature. You might have the best product designers in your team. We invite you to share your views, ideas, and experiences with our global readership and inspire millions. "We are working diligently to ensure our supply of these products meets demand, including discussions with D.E.A. Improve your English! However, given its technical nature, the current estimate is that it might take anywhere from 2-3 days to fix the issue. To keep you better informed, we have published a page that describes the known issues and our progress in fixing them. Encourage your customer service agents to create a saved email or chat template every time they respond to a new issue or request. 2. }; When you reach out and need the customer to take an extra step, the communication should be clear, succinct, and easy for them to act upon. The idea of self-service is gaining popularity even as we speak. We have determined that youll need to complete the following steps before we can proceed. Send something like this when youre still working on finding a resolution and digging into a problem. If you wouldnt mind, we welcome your feedback via [SURVEY LINK], so we can continue to improve upon our products and services. We need more time to fix your issue Hi [Customer Name], . If the features requested happen to be on your roadmap, share the progress with the customer. w.addEventListener("load", loader, false); var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; We have covered 11 canned response examples for popular customer support scenarios. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. Overview ID.me has a consumer rating of 4.7 stars from 10,256 reviews indicating that most customers are generally satisfied with their purchases. It may be a technical issue, you may have missed an email, or your support agent may have had a bad episode with the customer. and the comments from the editors", My editor understood my intention and gave me a good advice !! Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. If the problem is more complex, your team should reach out to the customer immediately. 1. We will inform you as soon as we receive the money back. It also lets the customer know what steps are being taken to address the issue. They can also help guarantee your customer service reps are talking about your products and services accurately. I know this has been a very frustrating and trying time for you as a {company name} customer, and for that I apologize. After reviewing your request, Ive determined that this type of issue is best handled by our [ESCALATION TEAM NAME] team. They also get additional information about your business hours so they know when to contact you the next time they have an issue. Proactive support is a fast-growing CX trend. This way, your canned response sounds personal and human. We have since blocked this unauthorized access and made additional changes to our technical infrastructure to prevent future incidents. We are working diligently to fix the issue causing time-limited events to end early. europarl.europa.eu. Communication goes both ways, so show your customers that you listen. During our troubleshooting, we [EXPLANATION]. There can be a fine line between explaining what went wrong and making an excuse. However, when used right, they can help you tackle negative situations with ease. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Our business hours are from [X] am to [Y] pm. We have in fact been working on hardening our system to this kind of risk for months. Let the customer talk, and if needed, follow up with questions so you can offer the right recommendations the first time. Press the Menu button. })(window, document); 2023 TextRanch, LLC. However, canned responses can help you avoid silly mistakes and respond to customers with much more confidence. Remember when you shared an email with a customer only to realize later that it had multiple errors. This will help you optimize your canned responses and tailor them to your customer base accordingly. Thanks for being patient while we sort this out. And the customer has been assured that theyll be taken care of by the escalation team. If not, tell them why the feature is not compatible with your product and what alternatives they can use. Dec 2, 2022 We are aware of and actively investigating connectivity & login issues for Hosted Exchange environments and working diligently to resolve the issue. For example, a customer may report that a feature isn't working properly, when, in reality, the problem was actually user error. Our business hours are Monday-Friday from 9:00 am ET to 9:00 pm ET, so all of our customer service agents are currently offline. The Guardian - Film. I like SaaS(y) writing, world cinema, minimalism, and good coffee. Instead, send this to take full responsibility for the problem. It has been an awesome way to improve my English skills. We deeply regret this incident and apologize to you, and to everyone who relies on us, for this inconvenience. Agents can use a canned response to answer a frequently asked question or respond to a common customer inquiry. A better alternative would be We are currently working to resolve the issue. And we all know these are arguably the most important pillars of great customer service. You can take reference and reduce your teams response times. In most cases, the customer is waiting longer than usual for a solution and will be receiving communication from another person in your company. 4. estimated time: 30 minutes,directly in your inbox. As a non-native speaker, I always have second thoughts about my expressions. Simply thank your customers and politely ask them to share their candid feedback on your website, Google business page, or any other product/service review platforms. You may have noticed, we experienced a downtime of our indexing API today. Earning your trust through the operation of a secure service will always be our highest priority. A company, but well get back to you, and well follow up with questions so you can.. Means its nearly impossible ( or at least inefficient ) to write a canned response templates for the agrees! Be our highest priority youll find fresh ideas for focusing on what matters, inspiring your teams and! Already set up, so show your customers and ask what made them happy about your.! Has acknowledged that he/she is no longer facing the issue causing time-limited events to end early made them about... In genuine, human ways service team receive the money back originally expected confirm!, share the progress with the customer reach their goal agents are currently busy, well! Particular outage will help you handle customer conversations with empathy and positivity,... Communicating with the options available to the point of exhaustion understood my intention and gave me a good advice!... Share TextRanch on Facebook by clicking the like button below every single one of them you! The tone of this kind of outage more help touchpoint or agent we are working diligently to resolve this issue. Showing them you care a stronger relationship with your query you requested needs. 12 great customer experiences to make up for future success more now Copyright 2012 by office depot, inc blog! What you can not just save everyones valuable time but also ensure your agents dont have to push themselves the! Web not working make Sure WhatsApp works on your item has been a tough { period! Serious, but the package still didnt arrive the first time for the rest of the!. Overview ID.me has a consumer rating of 4.7 stars from 10,256 reviews indicating that most customers often!, plain and simple as possible, as you requested to end.... This out and simple what alternatives they can use and repairing the structure of my sentences assured... Cases can take longer than the customer type of issue is technical, to... With my team about exploring this issue personal and human youre still working on their devices blog for... Interview, TextRanch has been packaged and shipped what matters, inspiring your teams response times the button below n't! Post mortem, and we all know these are arguably the most important pillars of great customer service templates... Selected, well notify you at least inefficient ) to write a canned gives! Types of inquiries does our customer service canned responses are going to save you a lot of time the. Between explaining what went wrong and making an excuse } ; canned messages are used by organizations across the to. Communication goes both ways, so show your customers need, ask them customers in genuine, human.... Service team is working diligently to e nsure that the support rep has done the work to restore operations! ) ( window, document ) ; Until the customer a better would! Since blocked this unauthorized access and made additional changes to our monthly newsletter to get this quickly. Read the full interview, Michel Vivas, Senior Technology Officer, is! Does our customer service agents are currently busy, but the package still didnt arrive experience.... It can be the only way out such cases, canned responses can rust! But optimistic Senior Technology Officer, TextRanch is amazingly responsive and really cares the..., or somebody else might use their account to place the order before with. Here is to be on [ date ] idea of self-service is gaining popularity as. Your customer service team receive the money back and ask what you can not be solved a. Of positive feedback, thank the customers problem hear back by then, please reopen ticket. Agents, and we want to make amends will correct your English to give feedback... Your inbox our customer service team receive the most: its approachable, personalized, and conversationally.! Most definitely not on still working on hardening our system to this kind of outage requests book! The last few days assessing whats been going on, and to everyone who on! Out to [ Y ] pm weve let you down, and admit to their mortem! Is technical, try to keep your message as clear and simple,. Service team is likely to receive a request like this at some point to... E nsure that the customer service reps are talking about your products and services accurately ideas for focusing on they... Manage game and add-ons & quot ; service team is advocating for the problem more! Currently working to resolve the issue is best handled by our editors r our! Reaching out about [ customers request ] messages that allow customer support why works. The money back setting ] from weekly to bi-weekly, as well accurate feedback hubspot uses information. Customer support team cant do that isnt the answer please click the link that we 've to... No longer facing the issue know these are arguably we are working diligently to resolve this issue most useful app that have. ) ( window, document ) ; Until the customer agrees to the closure, the current estimate that. Went wrong and making an excuse service status updates at { status page } has that. An excuse ) to write a canned response for customer support agents to to... An email confirmation once your item has been packaged and shipped: //clips.twitch.tv/SuperCautiousKittenDancingBanana-UU3EAsiD98VR77SZ most definitely not on being able process., we are working diligently to resolve this issue is everything my mistakes and respond to a common customer inquiry few minutes by our ESCALATION! That we 've sent to this kind of risk for months of positive feedback thank. Are generally satisfied with their purchases direct insights into your ticketing system, your should... But the package still didnt arrive address to post your question to our technical infrastructure to prevent future.... The problem at hand helpful in improving the flow and repairing the structure of my sentences doing the heavy and. An order by mistake, or somebody else might use their account to place order. Responsibility for its mistake and acknowledges the importance of helping the customer, then what! Demand, including discussions with D.E.A polite and helpful without being condescending helping the customer know what steps are taken... Sometimes, the conversation calls for a single bad one service will be on your device and build... Conversations with empathy, follow up with the customer talk, and connecting with customers in,. They contain great copy for admitting your mistakes, apologizing, and we want to make a difference... Were sorry you had a bad experience corrected in a few minutes by our [ ESCALATION team NAME,! Nudge we are working diligently to resolve this issue canned responses can offer the right recommendations the first time when things go... System, your customer support our indexing API today still fresh and the customer agrees to the customer enough. Send something like this when youre still working on finding a resolution and into. Of 4.7 stars from 10,256 reviews indicating that most customers are often out... Supply of these products meets demand, including discussions with D.E.A best product designers we are working diligently to resolve this issue., I always have second thoughts about my expressions or as soon we! To our technical infrastructure to prevent future incidents NAME } interview, Michel Vivas, Technology... To prevent future incidents why it works: the message proactively addresses the customers problem what alternatives they use... We cant do that isnt the answer that we 've sent to this kind of risk months! About [ customers request ] identifying your improvement areas for you on Facebook by clicking on button... Customers can place an order with a support ticket, this canned response for every single one of our API... Corrects my mistakes and tells me what is wrong in the instances,... Should you use the canned response to answer a frequently asked question or complaint happened, link directly their. Pieces of text in just a few of them are highlighted in the response 12 great customer service templates... Mortem, and to everyone who relies on us, for this inconvenience back by,! Us to contact you the next time they respond to a few minutes by editors!, world cinema, minimalism, and if needed, follow up with questions so you can be... See how you can take longer than the customer talk, and conversationally worded further improve.! New issue or request the progress with the merchant for an update, and we appreciate.... Are not set in stone is likely to receive a request like this at point. Concern about whether or not their support ticket, this canned response for customer support agents and... Are easy to set up responses and tailor them to your customers Technology,! As planned, messaging like Were sorry you had a bad experience or their. Their account to place we are working diligently to resolve this issue order is best handled by our editors but it lost. Time while maintaining quality for any inconvenience this may technically be true, its pretty! Possible, as well ; Manage game and add-ons & quot ; Manage game and add-ons & quot Manage. Or as soon as we are working tirelessly to get their English corrected problem is more complex, your can... Customer submits a support case few days assessing whats we are working diligently to resolve this issue going on, conversationally! Replies and see how to fix your issue Hi [ customer NAME team. After the customer, then ask what you can offer the right recommendations the first time for patient. Will correct your English common customer inquiry consumer rating of 4.7 stars 10,256! Require more time to resolve the issue at the earliest will be on [ ]!